PURC resolves over 97 per cent of complaints lodged during first half of 2026

The statement said within the period under review, the PURC undertook regulatory, consumer protection and stakeholder engagement activities aimed at promoting the delivery of safe, reliable, and efficient utility service within its operational area.“The increase in complaints this year reflects the impact of intensified public education and consumer engagement initiatives, which have empowered more consumers to report utility service challenges and seek redress through established complaint resolution mechanisms,” the statement said.

The PURC expressed commitment to continue to strengthen consumer protection measures and collaborate with utility providers to address challenges and enhance service delivery in the region.