Ghana news briefing
GCB customers call for more frequent engagement with bank leadership
Customers of GCB Bank PLC have called for more direct engagement with the Bank's leadership while sharing feedback on their business needs, growth ambitions and banking experiences during a Customer Town Hall led by Managing Director, Farihan Alhassan.
The engagement, held as part of GCB's Customer Service Month 2026 activities, brought together customers and senior management for an open discussion on service delivery, business growth and ways the Bank can better support customers.
Chief Marketing, Communications and Customer Experience Officer Cynthia Eyram Ofori-Dwumfuo said the Town Hall demonstrated the Bank's commitment to ensuring customers have a direct voice in shaping their banking experience.
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