Leverage digital payments to enhance customer experience - Insurance industry urged

The future growth of the country’s insurance industry will depend on how well companies embrace digital payment solutions to meet the rising expectations of policyholders for convenience and seamless service.

Since the insurance industry thrives on trust, reliability, speed and customer experience, policyholders today expect more than just protection; they also want digital access and convenience at every point of contact.” Collaboration Ms Tenge congratulated the nominees and winners at the ceremony and encouraged industry players to keep exploring how technology could improve the customer experience, describing the partnership between PayAngel and Xodus Communications as one that would continue to grow.