GRA on alleged extortion by customs officers at Accra International Airport

At the time the assessment was made, the Integrated Customs Management System was experiencing a temporary downtime, which affected the immediate processing of the payment and issuance of an official receipt.

The Authority said it is developing an improved passenger-facing process that will provide clearer information on Customs requirements and passenger concessions, the basis and calculation of duties, payment and receipt procedures, and a transparent channel through which passengers can seek clarification, request a review of an assessment, or lodge a complaint.

However, the official receipt was not provided to the passenger, as by the time the system came up and the processes were completed, the passenger had left the airport.