PURC resolves 99.3% of utility complaints in Northern Region in first half of 2026

The report also recorded 13 billing-related complaints, with 11 resolved, five metering complaints, all of which were resolved, one complaint relating to unlawful disconnection, and another concerning consumer service delivery, both of which were resolved.

Eleven complaints, representing 3 per cent, were received through Customer Service Centres, while one complaint was submitted in writing.

The Northern Regional Office of the Public Utilities Regulatory Commission (PURC) resolved 433 out of the 436 complaints lodged against utility service providers during the first half of 2026, representing a resolution rate of 99.