PURC resolves 97% of utility complaints in Western and Western North regions

Shafic SulemanThe Public Utilities Regulatory Commission (PURC) Western and Western North Regional Offices resolved 97% of utility-related complaints received during the first half of 2026, according to the Commission’s Mid-Year Report.

According to the Commission, the increase reflects the impact of intensified public education and consumer engagement initiatives, which have empowered more consumers to report utility service challenges and seek redress through established complaint resolution mechanisms.

The report said the regional office received 920 complaints from consumers and utility service providers between January and June, with 889 cases successfully resolved through amicable settlement within the stipulated resolution period.