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OmniBSIC tops Ghana’s banks in consumer service quality – GH-CSI Report

By GhanaSummary Newsroom1 min read
OmniBSIC tops Ghana’s banks in consumer service quality – GH-CSI Report

The report also found that overall customer satisfaction in the consumer banking sector eased slightly from 93 percent in 2024 to 92 percent in 2025, reinforcing the need for banks to continue investing in customer experience beyond traditional service delivery.

While OmniBSIC led in overall service quality, UBA emerged as the highest-ranked bank for customer satisfaction, posting a score of 98.

The report ranked OmniBSIC Bank first among banks assessed, recording an overall consumer service quality score of 94.

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