Beyond connectivity: Why tech access key for SA’s informal economy
Simplicity and incremental integration A small retailer may initially need little more than digital invoicing and basic cash-flow tracking, and later they may add inventory management, customer records, or an online sales channel.
Practical gains, broader impact The Department of Small Business Development’s 2026/27 Annual Performance Plan recognises the need for broader enablement, with measures to reduce red tape for MSMEs and digital initiatives intended to make support more accessible and integrated.
A business owner may receive an order on WhatsApp, record the customer’s details elsewhere, check stock manually, create an invoice separately, and track payment through a banking app.
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