PURC resolves 99.56% of ECG and Ghana Water complaints in Volta/Oti, commissions 17 boreholes
According to the Commission's Midyear Report released by its Volta/Oti Regional Office, 1,827 out of 1,835 complaints lodged against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL) were successfully resolved, representing the second-highest complaint resolution rate recorded in the region over the past five years.
As part of its regulatory mandate, the Commission inspected 19 customer service centres operated by ECG and Ghana Water Limited.
Ghana Water Limited recorded 322 complaints and resolved all of them, achieving a 100% resolution rate.
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