Social engineering remains Ghana’s weakest link in digital fraud fight – e-Crime Bureau Chair

Founder and Executive Chair of e-Crime Bureau, Dr Albert Antwi-Boasiako, says social engineering remains one of Ghana’s weakest links in the fight against digital fraud.”When users are repeatedly exposed to fake calls, phishing links, cloned accounts and fake online shops, they may become reluctant to transact online, keep money in mobile wallets or trust digital payment platforms.

In its 2024 fraud report, the central bank directed payment service providers to strengthen authentication systems, introduce customer-behaviour monitoring technologies, educate customers, and improve monitoring and training of mobile money agents.