Public service success must be measured by citizens’ experiences – Vice President
The Vice President, Professor Naana Jane Opoku-Agyemang, says the true measure of Ghana's public and civil service lies not only in its policies and institutional achievements but also in the quality of the services experienced by citizens.
The vice president warned that unless government institutions bridge the gap between their internal perception of success and the lived experiences of citizens, meaningful improvements in public service delivery will remain elusive."According to her, this includes developing citizen-centred strategies, redesigning service delivery processes, investing in frontline public officers and evaluating institutional performance based on citizens' experiences rather than internal assessments."
This is a summary of the original articles listed below. Always read the source articles for the full context. GhanaSummary does not create or modify the news — we summarise and link to original publishers.
