Digital trust crisis looming if fraud concerns are ignored – John Awuah warns

According to him, the trust challenge is not measured only by the amount of money lost through fraud but by the increasing number of incidents that influence public perception of the safety of digital platforms.

Mr Awuah said a single major fraud incident could trigger public anxiety, but the real concern is when fraud becomes common enough to influence how people interact with digital financial services.

Ghana is not yet facing a digital trust crisis, but the country risks getting there if rising concerns around fraud are not addressed urgently, Chief Executive Officer of the Ghana Association of Banks (GAB), John Awuah, has warned.