Technology can stop hackers, but not customers surrendering their PINs – BoG Fintech Head

”The Bank of Ghana’s 2024 fraud report directed payment service providers to strengthen authentication, introduce customer-behaviour monitoring technologies, educate customers and intensify the monitoring and training of mobile money agents.

For Mr Asare, customer protection remains central to the survival of Ghana’s digital payment system.

The Bank of Ghana’s 2024 fraud report shows that banks, specialised deposit-taking institutions and payment service providers recorded 16,733 fraud cases in 2024, up from 15,865 in 2023.