‘I feel like I dug my own grave’: The workers caught in the AI transition

Teleperformance, the world's largest call centre operator and one of the Philippines' biggest private employers, has said AI offers an opportunity to augment rather than replace its workforce.

Their experiences offer an insight into a question confronting emerging economies like the Philippines: what happens when AI begins to automate the jobs that helped lift millions of people into the middle classes?

The next transition Labour groups have told the BBC that existing employment laws in the Philippines govern redundancy but offer little guidance on how companies should introduce AI into workplaces or consult employees over its use.