The Minister of Communication, Digital Technology and Innovations, Samuel Nartey George, has issued a stark warning to all mobile network operators in the country to improve the quality of services by December 31, 2025, or face unprecedented financial penalties, with a substantial portion of these fines directly compensating affected customers.
The stern directive came during a high-level meeting on Friday, May 30, 2025, where the minister convened with the CEOs and technical teams of MTN, Telecel, and AT.
His message was unequivocal and emphasised that despite vast infrastructure and visible presence across the country, subscribers are enduring consistently poor service, particularly in rapidly expanding urban centres and crucial regional towns. "We are not doing sentiments.
We are doing engineering," Mr.
