In Ghana, like many other parts of the world, businesses are struggling with a critical shortage of workers, especially in customer service and contact centers, which are notorious for high turnover rates.

While raising salaries could help attract talent, this isn't always feasible for most businesses, and perks like bean bags or free snacks no longer have the appeal they once did.

So, how can technology help you navigate this challenging period?

While tech isn't a magic fix, smart, strategic changes can make a huge difference in how you operate, retain staff, and boost customer satisfaction.