User Scenario Experience Engineer (User Insights Focus)

Job Description

Job Overview

• Have in-depth knowledge of user needs and usage scenarios on mobile devices
• Based on the real usage scenarios of mobile phone users, perceive, design and implement end-to-end scenario-based testing solutions, and continuously drive product Localization optimization supported by data and user insights.

Job Responsibilities
1. Overseas User Scenario Insight and construction

• Based on the real user behaviors in overseas local markets, we deeply explore high-frequency, typical and extreme usage scenarios
• Continuously build and iterate the Localization scenario library (covering vertical fields such as social communication, payment, mobility, audio and video entertainment, etc.)
• Led user interviews and verbatim clustering work, and identified systematic patterns and potential needs from massive scattered feedback

2. Scenario-based test case design and execution

• Translate user insights into actionable scenario test plans and test cases
• It covers multiple dimensions such as functional compatibility, performance experience, and Localization adaptation to achieve high-quality project delivery.

3. User Feedback Analysis and Product Optimization Suggestions

• Track user feedback and conduct clustering analysis to extract high-frequency pain points and experience defects
• Propose actionable product optimization suggestions and drive the R&D team to complete closed-loop improvements

4. Accumulation of Test Methods and Tools

• Introduce user research methods (semi-structured interviews, behavioral observation, voice analysis, etc.) into the testing process
• Continuously optimize scenario testing methods and promote the building of the team's capabilities

Required Skills or Experience

• No restriction on majors; a bachelor's degree or above in computer science, psychology, sociology, anthropology or other related fields, with strong learning ability and good English proficiency (multilingual candidates are preferred)
• Positive, proactive, and capable of excellent communication, collaboration, and stress resistance.
• Fluency in English, with prior work experience in product, user insights or related fields at large mobile phone enterprises or well-known applications is preferred.
• With a solid theoretical foundation in User Research, capable of independently completing qualitative and quantitative research work such as user interviews, raw statement clustering, and behavioral observation, and able to reconstruct real usage scenarios based on users' verbal descriptions
• Capable of identifying systemic patterns from fragmented feedback, and tracing the root cause of issues as well as reconstructing the full context of a scenario from a single isolated phenomenon; proficient in the STAR questioning technique, and equipped with sharp emotional perception skills
• Capable of translating user insights into scenarios with clear logic and complete structure, rather than presenting them in a fragmented and disordered manner;
• Prior experience with AI tools is preferred;