Call Centre Agent - Inbound — Plato Consult Limited

Job Description

Job Description

A Multinational Telecommunication Company

JOB PURPOSE
A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC

Answer enquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.
Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.
Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Maintains communication equipment by reporting problems.
Accomplish organizational mission by completing related results as needed.

Requirements

Required Skills or Experience

MINIMUM QUALIFICATION

First Degree/ HND
Post National service experience
Customer service or Call Center experience is a plus

PERSON SPECIFIC

Excellent communication skills
Customer Centric
Attention to Detail
Listening skills
Data entry skills
Fluency in Hausa and Ga is strongly preferred

How to Apply

How To Apply

Please send CV via email to: [email protected]

Call Centre Agent - Inbound

Job Description

Requirements

How to Apply

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