Retired Supreme Court Judge and Board Chair of CUTS International, Justice Jones Dotse, has asserted that disruptions in essential services-such as electricity, telecommunications, and banking-constitute breaches of the social contract between service providers and consumers.
Speaking at the World Consumer Rights Day event and the launch of the State of the Ghanaian Consumer Report 2025 in Accra on Wednesday, March 19, 2025, Justice Dotse emphasized the need for greater accountability in the provision of public services.
He stressed that frequent power outages, unreliable telecommunications, and a lack of transparency in banking services are not mere inconveniences but fundamental violations of consumer rights. "Let me be equivocal, this report is not destined to be a ceremonial artifact unveiled before cameras today only to gather dust tomorrow, no!
CUTS is resolute to translate its findings into action.
