Telecel, MoMAG train agents to improve professionalism, compliance and customer service

”‎ ‎Top-performing agent welcomes initiative ‎For some agents, the training has provided an opportunity to gain new knowledge and better understand Telecel's mobile money operations.‎The initiative, held under the theme “Amplifying the Impact; Building a Safe, Trusted and Profitable Agent Network,” seeks to strengthen the agent network, which remains a critical part of the mobile money ecosystem.‎ ‎The organisers believe that equipping agents with knowledge in customer service, fraud awareness, regulatory compliance and business management will help strengthen trust within the mobile money ecosystem.