Holiday ‘completely overshadowed’ by loss of airport luggage

Louise Fenton said she and her family had had no communication from the airline, holiday company or the airport after their luggage failed to arrive in Gran Canaria on Friday.

Travellers have described struggling to enjoy their holidays, days after hundreds of people flying out of Birmingham Airport were left without their luggage.

Behind the scenes The situation at Birmingham Airport would be "treated very significantly because it's no bags getting on, rather than a couple," Rowland said.