GHS Director urges improved client relations to boost public trust

The Upper East Regional Director of the Ghana Health Service (GHS) Dr Braimah Baba Abubakari, has called on health professionals to strengthen client relations as a key strategy to improve healthcare delivery and restore public confidence in the service.

Godfred Polkuu, the Acting Regional Public Relations Officer of the GHS who facilitated the training, identified poor communication, inadequate explanation of medical procedures, long waiting times, and delays in registration and consultation as some of the common causes of client dissatisfaction across healthcare facilities.

Dr Abubakari made the call during a virtual training session for selected Client Relations Officers (CROs) from healthcare facilities across the Upper East Region.