GACL introduces 'mystery shopping' to curb extortion at Ghana's airports

With the introduction of mystery shopping, public reporting channels, and tougher sanctions, GACL is signalling a more robust enforcement approach aimed at improving operational integrity and safeguarding the reputation of Ghana's airports as the country seeks to expand its role in regional aviation and air transport.

The Ghana Airports Company Limited (GACL) has announced a series of measures to combat extortion at the country's airports, including the introduction of a "mystery shopping" programme, stricter disciplinary sanctions, and a dedicated public reporting hotline.

In a statement, GACL said stakeholders had agreed to introduce a mystery shopping initiative under which individuals found engaging in extortion would be identified through appropriate public channels.