The digitalisation of the Driver and Vehicle Licensing Authority (DVLA) would ward off illegal operators popularly (goro boys) whose activities have tarnished the image of the Authority.
According to the DVLAChief Executive, Mr Kwasi Agyemang Busia, the seven day period at which the authority was now issuing driver licenses among other documents would naturally keep them off. "These Goro Boys would by themselves vanish naturally as the technological measures being adopted by the authority would have no place for them to operate especially in the issuing of fake driver licenses and other documents that always tarnish the image of the authority", he said.
Mr Busia made these remarks on last Wednesday at the 25th anniversary Public Lecture onthe theme; "Navigating the Future; Innovating and Excelling Public Service." He said the authority's main focus on digitization has made significant strides in online registration and digital licensing, automation of processes ,E-payments, digital vehicle inspection, improved data management systems .
These, he said , were aimed at the total transformation of its operations , saying "our journey is not defined by necessarily the milestones or even the national awards but by the overall positive impacting the road security we create. "Let us continue to push forward with determination and a high sense of innovation, coupled with a steadfast commitment to service excellence for generations to come It is my sincere hope that we will depart from here not only enriched with deeper insights into our industry but also emboldened to pioneer more transformative initiatives." MrBusia said that DVLA envisions a future where technology would transform engagement with citizens and stakeholders, enhance efficiency and redefine the customer experience.
He said the path forward was clear: to lead with focus, vision, and courage, while embracing collaboration to deliver transformative change.
Noting that the transformation involves not just changing procedures but fostering a culture of integrity, innovation, and excellence, he said the DVLA's goal was to become a model institution by embracing best practices, leveraging technology, and prioritizing stakeholder needs.
He noted that DVLA has expanded its services, reformed internal processes, and rebuilt public trust, receiving over 85 national awards and inspiring other government agencies.
The Senior Presidential Advisor, Yaw Osafo-Maafo urged DVLA to embrace emerging technologies like artificial intelligence and blockchain to further enhance public service delivery.
He called for ongoing support and collaboration among stakeholders to ensure DVLA remains a model of progress and integrity, noting the importance of working together to overcome challenges and seize opportunities.
BY LAWRENCE VOMAFA-AKPALU