The Public Utilities Regulatory Commission (PURC) has called for a robust media collaboration to enhance services delivery to the public.
The commission says with strengthened media collaboration, it has no iota of doubt that the public will receive the needed education on their rights and responsibilities as far as honouring their utility bills is concerned.
Addressing a section of journalists at a media engagement programmme in Bolgatanga, capital of the Upper East Region, the Regional Manager for PURC, Seth Kponyo, said the relationship between consumers and service providers was a "symbiotic one," and the media must endeavour to be ambassadors of projecting the commission, thus ensuring the issues about PURC were prominently featured in their reports.
He indicated that because of the proactiveness of the commission on rigorous public education activities, complaints management, and monitoring activities, complaints from both consumers and service providers, the Ghana Water Company Limited (GWCL) and Northern Electricity Distribution Company (NEDCo), had reduced significantly over the years.
