The Dutch Ambassador to Ghana says it will be challenging for his embassy to improve service delivery based on the "generic observations" raised by Ghana's Foreign Ministry regarding the treatment of visa applicants.
Jeroen Verheul's comments follow a communiqué issued by the Foreign Ministry urging all embassies and high commissions in Ghana to implement humane conditions for visa applicants.
The directive comes in response to numerous public complaints about the treatment of Ghanaians at foreign missions. "The complaints cover issues such as the lack of conducive waiting areas, unavailability of emergency services, long waiting times for appointment dates, and challenges with visa application websites," the Ministry stated.
It added that while embassies retain the right to decide who they issue visas to, it will continue working to ensure compliance with the directives outlined in the Note Verbale.
