The Electricity Company of Ghana (ECG) has issued an urgent notice to customers using Nuri Prepaid Meters, advising them to top up their meter credit sufficiently to last at least one month. This measure is to prevent vending disruptions during an ongoing upgrade of the Standard Transfer Specifications (STS) metering systems, which includes the Nuri Prepayment system. In an announcement released on Saturday, November 23, 2024, ECG highlighted the critical nature of the upgrade, which aims to ensure uninterrupted vending services for customers. "This is a crucially mandatory STS upgrade designed to ensure uninterrupted vending service," ECG stated, urging customers to cooperate by topping up their meters in advance. Support for customers The company assured customers of its readiness to facilitate the upgrade process and encouraged them to reach out for assistance if needed. "For your convenience and the immediate upgrade of your Nuri Prepayment meters, please call our call centre on 0302 611611 or contact us via our social media platforms (ECGghOfficial) for expedited action," the statement said. The STS upgrade is part of ECG's efforts to modernise its infrastructure and enhance service delivery.
By ensuring that customers' meters are compatible with the latest vending protocols, the upgrade seeks to streamline the electricity payment process and reduce potential disruptions. The company has called on customers to comply with the advisory and assist in making the exercise a success. Tags: ECG Nuri prepaid meters Related to this story Majority of our debts caused by forex shortfall - ECG Boss Top up your credit to avoid potential disruption - ECG to Nuri meter customers Sunon Asogli plant will be back on stream in a few weeks - ECG Impending shutdown of three power plants won't happen - ECG MD Ghana shouldn't have experienced any 'dumsor' after 2017 - IES Boss Power crisis: Amandi is off due to maintenance, not debt - ECG Boss Court remands unemployed man over theft of ECG property License Independent Power Generators in Ghana under Free Zones Act Government eyes private sector partnerships to tackle ECG's financial woes 50% of ECG revenue excluded from Cash Waterfall Mechanism worrying, says Steve Manteaw