Credit Control / Accounts Officer

Job Description

JOB LOCATION: OSU AKO -ADJEI

JOB PURPOSE:

To perform day-to-day credit control functions by ensuring timely invoicing of assigned clients, effective collection of outstanding payments, accurate maintenance of client accounts, and resolution of customer issues to ensure healthy cash flow and efficient receivables management.

• DEPARTMENT: Finance
• DIRECTLY REPORTS TO: Head of Finance
• DIRECTLY SUPERVISES: NIL

KEY DUTIES AND RESPONSIBILITIES:

• To maintain regular contact with clients through phone calls and visits to recover outstanding invoices.
• To facilitate timely collection of payments for invoices issued, including advance billings.
• To review assigned client portfolio to ensure all customers are accurately invoiced monthly.
• To monitor and ensure collection of administrative fees for new installations.
• To record and track all client payment commitments in the collection diary.
• Update and maintain reporting templates and submit weekly reports.
• Reconcile and ensure accuracy of all client account balances.
• Investigate and resolve customer complaints promptly and professionally.
• To prepare and present monthly performance reports based on key performance indicators (KPIs).
• To recommend at least one innovative idea monthly to improve efficiency in the credit control function.
• To maintain proper documentation and records of all credit control activities
• To perform any other duties assigned by the Finance Manager

Internal:

• Finance Manager
• Accounts Team
• Operations Team
• Technical Team

External:

• Clients / Customers
• Banks (where necessary)

RESPONSIBILITY FOR ASSETS: MATERIALS HANDLED

• Client account records and receivables data.
• Collection reports and documentation.
• Company financial records related to credit control

TOOLS AND EQUIPMENT HANDLED

• Desktop Computer and Corporate Phone
• SAGE, Factura systems and Microsoft Office applications

WORK CONDITIONS:

• Office-based role with standard working hours (8:00am – 4:00pm) and frequent client interaction (calls and occasional visits).
• Occasional extended hours during reporting periods, reconciliation or audits.
• May require field visits for debt recovery.
• Exposure to deadlines and performance targets.
• Requires high level of accuracy and confidentiality.

Required Skills or Experience

Educational Qualification:

• HND / bachelor’s degree in accounting, finance, business administration or related field.

Experience:

• Minimum of 2–3 years’ experience in credit control, accounts receivable, or similar role

COMPETENCIES

Technical Competencies:

• Ability to manage accounts receivable and credit control processes.
• Ability to perform client account reconciliation and reporting.
• Ability to use accounting systems and Microsoft Excel effectively.
• Ability to monitor and track payments and outstanding debts.

Personality Competencies:

• Strong communication and negotiation skills
• High level of integrity and accountability
• Attention to detail and accuracy
• Result-oriented with strong follow-up skills

Other Competencies:

• Ability to manage workload and meet deadlines.
• Ability to solve problems and resolve client issues.
• Ability to take initiative and improve processes.