Why listening is the most underrated communication skill, by Ruth Oji
It focuses on the explicit content of what people say, as if meaning resides entirely in words and can be extracted through careful attention to those words.
Pragmatics examines how context shapes meaning, how the same words can communicate different things in different situations, and how much of communication happens through implication rather than explicit statement.
A colleague says, “I am not sure that approach aligns with our priorities,” and does not say “I think that is a bad idea and I am not going to support it,” but the meaning is clear.
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