Truckers protest E-Call-Up booking cancellations, demand refunds
He said: “Where a truck has complied with the prescribed process but loses its Truck Delivery Order (TDO) because of prolonged delays at loading points, pre-gates or other operational bottlenecks outside the trucker’s control, compelling the trucker to forfeit the booking fee and pay afresh raises serious concerns of fairness and compliance with the FCCPA.
The truck owners argued that cancelling already paid bookings due to delays beyond their control amounts to a violation of consumers’ rights, insisting that operators who comply with the electronic call-up process should not bear the cost of systemic failures.
Ajibola said the recurring cancellation of paid ETO bookings due to operational delays outside the control of truckers required immediate attention.
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