Truck owners seek refunds over cancelled E-Call-Up bookings
By Godwin Oritse The Association of Maritime Truck Owners (AMATO) has demanded an urgent review of the Electronic Call-Up (ETO) system following recurring cancellations of paid truck bookings, describing the practice as unfair and contrary to consumer protection laws.“The recurring cancellation of paid ETO bookings due to operational delays beyond the trucker’s control deserves urgent review,” he said.“Where a service is not rendered, the trucker should not lose the booking fee,” he said, questioning why truckers bear the cost of operational inefficiencies while terminal operators and agents face no sanctions.
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