The words you choose shape how people hear you, by Ruth Oji
” In a professional context, “happy” can sound informal or even childish.
But her word choices—”had some problems,” “people were not happy”—made her sound passive, vague, and tentative.
Pronunciation matters, too Here’s something most people don’t think about: even if you choose the perfect word, mispronouncing it can undercut your authority.
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