Telcos under pressure as scam complaints up 83pc Business Just now

According to the CA, fraud-related complaints are now extending beyond voice and data services to include digital financial services and mobile money (110 complaints), cybercrime and criminal use of ICT infrastructure (75), data breaches (19), confidentiality and privacy breaches (10), and unauthorised sharing of personal information (10).

Fraud and scam complaints were among the leading consumer concerns during the quarter, alongside quality of service, digital financial services and mobile money, as well as SIM-related security risks.

The growing convergence between telecommunications services and digital financial platforms such as online banking is placing greater responsibility on mobile network operators to strengthen customer safeguards and protect subscriber information.