Sassa implementing plans to fix the Bellville crisis
These include improved queue management and early intake assessments to direct clients to the appropriate service area, as well as the deployment of additional officials and management support during periods of increased demand, improved communication and the promotion of online applications and other digital services.
South African Social Security Agency (Sassa) says it is continuing to implement various initiatives to improve services at its offices in Bellville in Cape Town.
The agency says its Bellville office serves a large and densely populated geographical area and continues to experience high client volumes due to the growing demand for assistance.
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