New Sixty60 threat looms for Clicks and Dis-Chem
Dis-Chem in particular is acutely aware of the cost to serve customers, with its ‘store of the future’ explicitly designed to reduce the amount of time it takes to serve a customer at the pharmacy counter, and therefore drive down costs.
The runaway success of the Shoprite Group’s Sixty60 on-demand delivery service isn’t just upending the grocery retail market – the convenience, predictability and scale of the service means consumers are resetting their expectations for shopping online.
Sixty60 is Shoprite’s (not-so) secret weapon and allows the group to compete against the two established large pharmacy groups, Clicks and Dis-Chem, with an uneven advantage.
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