Nedbank debits customers to recover mischarged fees
However, on its MiGoals Plus (R99 a month) and MiGoals Premium (R250 a month), all external and internal debit orders are bundled as part of the monthly account fee.
And because this issue was related to a single type of transaction, the impact would be entirely dependent on how many external (non-Nedbank) debit orders that customer has, as well as their account type.
In communication sent to customers in July, it said that “due to a system, the fees collected on your external debit orders between 16 February 2026 and 12 May 2026 were calculated incorrectly”.
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