NCAA fines RwandAir N15m over baggage complaint
What the regulations say Under Part 19, passengers on international flights whose baggage is delayed are entitled to $170 in first-need compensation to cover immediate necessities while they wait for their luggage.
The Nigeria Civil Aviation Authority (NCAA) has fined RwandAir N15 million for failing to resolve a passenger’s baggage complaint within the stipulated timeframe.
In August, the authority announced plans to introduce Radio Frequency Identification (RFID) technology across domestic and international terminals to improve the tracking of checked luggage and reduce cases of missing and misrouted baggage.
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