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Standard Bank, Absa say authenticated OTP app approval not treated as unauthorised Both Absa and Standard Bank told The Citizen that whether the customer authenticated a transaction was critical to how the subsequent dispute was handled.
Standard Bank said where a transaction was fully authenticated through an OTP, in-app approval or USSD approval completed by the cardholder, it did not treat the transaction as unauthorised, even when the customer had been deceived by a fraudster into approving it.
Standard Bank said an unauthorised transaction was treated differently from a dispute, where a customer acknowledged making the payment but argued that the goods or services were not delivered as agreed.
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