Good pizza, better service: Why Benoni’s Charlie’s Pizzeria won me back
In this case it was Charlie’s Pizzeria in Benoni, where a badly delayed order, an apology and two replacement pizzas turned what could have been a poor first impression into a reason to go back.za Good old fashioned customer service followed It was less the value of two pizzas that impressed me than the fact that there was no argument about it.
They had said they would make good on the poor experience and, two days later, that remained the case.
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