Forget what AI can do, the real question is what difference it makes
Responsible AI Responsible AI has come under sharp focus after the Department of Communications and Digital Technologies (DCDT) delivered, in May, a blunt account of why South Africa’s Draft National Artificial Intelligence (AI) Policy was withdrawn.
Dané Liebenberg, AI Executive for Retail and Business Banking at FNB, said the focus is increasingly shifting from what AI can do to how the technology is applied to customer service, business operations and decision-making.
The critical debate around artificial intelligence (AI) is shifting from capability to impact.
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