Airtel expands retail network with 350 new shops
Speaking at the launch, Airtel Nigeria’s Director of Sales and Distribution, Joypratip Sengupta, said the expansion reflects the company’s commitment to improving customer experience by making its services more accessible.
Also speaking, Head of Shops and Retail Postpaid Business, Lynda Amechi, said the new retail model was introduced in response to customer feedback on waiting times at larger experience centres.
The company said the expansion forms part of its broader customer experience strategy, which includes investment in digital self-service platforms, AI-powered customer support and network expansion across the country.
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