Acsa airport app adds AI chatbot and AR wayfinding
That means enhancing high‑value features such as real‑time flight information, baggage tracking, parking services, airport notices and customer feedback channels.
The app, launched in 2022 and available free on Android, iOS and Huawei’s AppGallery, offers flight tracking with push notifications, parking bookings and payments, baggage tracking, retail and facility information, and chat‑based customer support across all nine ACSA airports.
Augmented reality The chatbot rollout will form part of a multi‑platform approach, aimed at giving passengers faster answers to common queries.
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