The Greater Accra Regional Office of the Public Utilities Regula­tory Commission (PURC) received a total of 700 complaints from utility consumers during the first half of this year, of which 688 were resolved-representing a 98 per cent resolution rate.This marks an improvement over the same period in 2024, when the office received 804 com­plaints and resolved 738, account­ing for 88.7 per cent.The Greater Accra Regional Manager of PURC, Mrs Gifty Bruce-Nelson, who disclosed this during the Commission's mid-year review on Friday, said the reduc­tion in the number of complaints and the improved resolution rate were a testament to the Commis­sion's commitment to efficient consumer protection and proactive service delivery."The complaints this year were fewer than those we received in the same period last year.

And of the 700 received, 688 were resolved.

This shows our enhanced respon­siveness and intensified public education and awareness," she said.Mrs Bruce-Nelson noted that the complaints mainly bordered on issues such as poor quality of service, faulty billing, and payments not reflecting after purchases.Mrs Bruce-Nelson explained that the Electricity Company of Ghana (ECG) topped the list of utility providers with the highest number of complaints-555, rep­resenting 79 per cent of the total.She added that 109 complaints were lodged against the Ghana Water Company Limited (GWCL), while the remaining 36 were made against utility providers.On the nature of complaints, Mrs Bruce-Nelson stated that poor quality of service ranked highest, particularly concerning frequent power outages, cable faults, water flow issues and damage caused by overgrown trees interfering with electricity lines."The quality of service com­plaints alone accounted for 450 of the total.

Sometimes the outages happen within minutes-lights go off, come back, and go off again- and customers send us reports through various digital platforms," she said.She added that metering issues and complaints regarding payment not reflecting on prepaid systems were also significant."Some customers purchase pow­er through apps or mobile money, but the credit does not reflect due to communication lapses between utilities and telecom operators," she said.Mrs Bruce-Nelson said the PURC had also handled complaints about damaged appliances resulting from surges or outages."This year, we received nine such cases.