The Central Regional Office of the Public Utilities Regulatory Commission (PURC) has resolved 342 out of 359 cases against utility companies it received during the first quarter of this year representing 95.2 per cent.
A total of 303 complaints constituting 84.4 per cent were lodged against the Electricity Company of Ghana (ECG) while 56 complainants representing 15.6 per cent was made against the Ghana Water Company Limited (GWCL).
The number of complaints increased over the 2023 and 2024 figures, which stood at 322 and 312, with the Commission resolving 299 cases representing 93 per cent and 293 cases representing 94 per cent, respectively.
The Central Regional Manager of the PURC, Francis Baidoo, told The Ghanaian Times that the increase in the number of complaints was due to the sustained stakeholder engagements.
