The Accra East Region of the Electricity Company of Ghana (ECG) has initiated a series of customer clinics aimed at fostering direct engagement and educating its customers on various operational issues.
The first clinic, held on Saturday at Adenta New Site, a community within the Adentan district, attracted about 300 customers who participated in discussions on key topics impacting their electricity service.
The event, spearheaded by the Accra East regional communications team and the district team under the leadership of District Manager, Mrs Benedicta Carr, addressed a range of concerns relevant to customers.
Notable discussions included billing discrepancies, illegal meter installations, challenges posed by unauthorised connections, power outages, and the effective use of the ECG Mobile App. "We are committed to enhancing our service delivery and ensuring that our customers remain informed about their electricity usage and our policies," Mrs Carr stated during the clinic.
