Low quality of service has been the leading issue reported by customers of the Ghana Water Company Limited (GWCL) and the Electricity Company of Ghana (ECG), according to the Public Utilities Regulatory Commission (PURC).
Between January and October this year, 1,477 out of the 1,891 complaints received by PURC centred on subpar service delivery.
Customers lodged various complaints about ECG, including power outages, phase-offs, and low voltage.
On the other hand, issues with GWCL included irregular water supply, discoloured water, burst pipes, leaks, and low water pressure.
