As a significant step toward aligning with the government's agenda to digitalize public services in Ghana, the Sekondi-Takoradi Metropolitan Assembly (STMA) has introduced the Twin City Connect app, a web-based app aimed at improving service delivery.
The object for developing this app is to reduce bureaucracy, broaden public participation, and provide unrestricted access to vital information.
A notable feature of the platform is its real-time complaint lodging system, which allows residents to report issues directly to the Assembly for prompt action.
Explaining the functions of the app to journalists, Abdul Aziz Mamud, Social Accountability Officer for the project pointed the significance of the app as it provides avenue for MCE and the Coordinating Officer to track progress of complaints lodged and actions taken in real time. "Many at times the public feel reluctant in visiting our offices to seek our services.