We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file documents. Build sustainable relationships and trust with customer...