Internet disruptions: GRA to ensure refund to entities wrongfully charged E-levy

In the wake of recent internet disruptions, the Ghana Revenue Authority (GRA) has been compelled to address concerns regarding the erroneous imposition of E-Levy on certain electronic transactions.

Acknowledging the challenges posed by the internet outage, GRA has implemented measures to alleviate the adverse effects on the E-Levy collection process.

These interim measures ensure that E-Levy is levied only on eligible transactions, even if there is a delay in routing due to the internet disruption.

Furthermore, GRA is committed to rectifying any wrongful charges that may have occurred during this period

It recognizes that some Charging Entities may have erroneously deducted E-Levy for transactions that are exempt from such charges.

The GRA in a statement added that charging entities bear the responsibility of reimbursing customers for any E-Levy charges incorrectly applied, following the completion of GRA’s processes on refund requests.

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