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GTA builds capacity of informal sector workers on customer service in Tamale

GTA builds capacity of informal sector workers on customer service in Tamale

Caterers in the informal sector in the Northern Region have been trained on customer service engagement to enhance their businesses ahead of the Christmas season.

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The training, which was aimed at providing quality services to customers as well as developing strategies to sustain their businesses, saw workers from the informal sector such as local food joints, chop bars, restaurants, and drinking spots participating.

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The programme organized by the Ghana Tourism Authority (GTA) with support from the Ministry of Tourism, Art and Culture and the Ghana Tourism of Federation (GHATOF) and other partners also sought to educate the informal sector on how to manage tourists expected to visit Ghana in December this year.

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Ekow Sampson in an interview noted that, in 2019, about 1.1 million tourist arrivals were recorded in Ghana which helped to generate about $3.3 billion dollars for the tourism industry from the Year of Return initiative.

Out of it, we have also come out with the December in Gh and for the past three years, it has been one of the major drivers of tourists in Ghana

Due to that, Ghana has been named one of the holiday destinations in the world,” he said.

Original Story on: Citi Newsroom
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